PEACE OF MIND PROTECTION

As we endure this global pandemic together, the Governor of Guam recently initiated steps to begin reopening businesses in Guam. We are eager to resume normal business operations and open our doors to our valued customers so we continue to commit our operation under the guidance and regulations set by the US Centers for Disease Control and Prevention (CDC), the Department of Health, and the Government of Guam to prevent COVID-19.

 

Our Continuous Commitment to Your Safety

This pandemic has forced us to create changes in the way we operate day by day, but the one thing that will always remain the same is the safety of our associates and customers being our highest priority. In this critical time, we have taken additional steps to go beyond our typical protocols and have intensified sanitation measures. We are dedicated to making every effort to providing our guests a relaxing resort life.

  • Guests’ temperature is taken at main entry points with a no-contact thermometer as a first protective measure in detecting signs of symptoms compatible with Covid-19.
  • Social Distance practicing is highly enforced throughout the property. Floor marks have been placed at all respective areas with high foot traffic to place individuals at a safe distance of at least 6 feet apart (approximately 1.8m).
  • In lobbies or areas that customers are likely to crowd, social distancing guides and maximum capacity notices are placed to avoid overcrowding.
  • Splash prevention guards (acrylic partitions) have been installed at all respective areas where associates and guests come face to face.
  • Antibacterial dispensers are available in numerous locations for hand sanitizing, including the front desk, the main lobby, entrances to restaurants, public restrooms, as well as throughout back-of-house areas for associates.
  • Signs are placed at the entrances of buildings to require a mask for entry and restrict entry to any individual with a fever or coughing.
  • Signs are placed at all elevators to limit uses to one person or one family at a time.
  • (If and when warranted) Guests will be required to sign in a log sheet for contact tracing measures to include: date and time of visit, name of individuals, phone numbers and addresses. Logs kept on file for 30 days.

 

Cleaning Products and Disinfectants

All cleaning products used on our property are in accordance with the guidelines of the US Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and are US EPA approved.  To ensure safe and effective product use, we closely follow all instructions on each label: concentration, methods of application, contact time, etc.

 

 

Upon Your Arrival & Check-In

  • Surfaces and equipment are cleaned and disinfected before and after each customer service interaction.
  • Front desk associates disinfect their hands after receiving or interchanging items from other people.
  • Guests are given the option to accept or decline make-up room services by our housekeeping team during their stay.

 

In Our Common Areas

  • Elevators are limited to maximum (1) person or (1) family at the same time.
  • High-frequency touch points are cleaned and disinfected frequently, such as door handles, handrails, stair railings, elevators, public phones, faucets and faucet handles, etc.
  • Public restroom sinks are marked with “do not use” signs to maintain safe distances between guests.

Our Shuttle & Bell Services

  • Shuttle service capacity is limited per transfer; to maintain social distancing.
  • Shuttles are sanitized daily after each guest’s use.
  • Protective shields are placed inside each shuttle to minimize airborne infection.

 

In Your Guest Room

It is important to us that we help create a memorable experience for you during your visit but it is also our priority to keep you safe which is why we continue to adopt intense methods of cleaning while we pay special attention to your guest room.

  • Our housekeeping team utilizes electrostatic equipment and disinfectants to sanitize high touch surfaces such as remote controls, door handles, telephones, light switches and other hard to reach areas to ensure an added layer of protection.
  • Linens and amenities are replaced for all arrival guests. Contactless options will be available to minimize guest and associate interaction.
  • In guestrooms with an IPTV (internet protocol smart TV), Covid-19 safety measures along with digital hotel information is installed to reduce use of printed materials that require handling.
  • Contactless check-out option is available by using the IPTV (internet protocol smart TV); credit card required.

 

In Our Pool Area

  • Lounge chairs are placed 6ft apart for safe social distancing.
  • Lounge furniture is sanitized at the beginning of each day for guest use. Signs that indicate a guest is done using the furniture is provided so that staff can immediately disinfect it for the next guest’s use.
  • Designated areas for families are provided under poolside umbrellas with a limit to (1) immediate family per space. Gatherings of more than (1) immediate family are prohibited.
  • Water slide use require all patrons to maintain 6ft apart and (1) person at a time.
  • All water slide mats are sanitized at the beginning of each day before swimming pool is open. Sanitizing wipes are also provided at the mat area for patrons to sanitize mats between uses.
  • Parents are required to ensure their children are at a safe social distance while using the children’s play area. Lifeguards on site will be monitoring activities and will notify parents when their child’s play infringe on any social distancing regulations.

 

In Our Fitness Center

  • Machines, equipment, and accessories are cleaned and sanitized by staff daily.
  • Disinfectant and cleaning solutions are made available for patrons to sanitize after each use to avoid cross contamination.

At Our Country Club

  • Reservations and advanced bookings are mandatory. No walk-ins are accepted at this time.
  • Entry to the golf front desk and Pro Shop is one way in and one way out and a mask is required at all times.
  • All golf carts are thoroughly disinfected after each use.
  • Social distancing measures are implemented from patron check-in, during golf play, to patron check-out.
  • Washrooms located at the Country Club’s first floor and on the course are available for guest use to promote healthy handwashing throughout play.


*LeoPalace County Club’s expanded protocols are available for further information as the situation is constantly changing, updates may progress in phase.

At Our Convenience Store (LeoMart)

  • All high touch surface areas are sanitized frequently such as: countertops, door handles, chiller display doors, microwave, hot pot area and cashier counter.
  • Personal protective wear is available for purchase for guest convenience.
  • Maximum capacity limits are enforced in accordance to current local guidelines and regulations.

 

In Our Restaurants

The Food and Beverage department conducts inspections daily to warrant foods are being prepared with food and safety standards. In addition, we have implemented enhanced cleaning and sanitization procedures recommended by the Centers for Disease control (CDC) & local government guidelines. 

  • Signs are posted at the entrance of outlet for Covid-19 safety guidelines and a “no mask, no entry” warning.
  • Guests will be required to sign in a log sheet for contact tracing measures which include: date and time of visit, name of individuals, phone numbers and addresses. Logs kept on file for 30 days.
  • Tables are spaced out to keep a safe social distance of 6ft apart between guests. Limited seats per table are based on maximum capacity guidelines and regulations issued by the local government.
  • Hospital grade disinfectant is used to clean and sanitize all dining outlet surfaces after each guest use.
  • Associates wear face masks and gloves. Proper handwashing is routinely practiced.
  • Maximum capacity limits are enforced in accordance to current local guidelines and regulations.
  • Associates implement social distancing protocols to control the number of guests entering the restaurant and within waiting areas at any given time.

 

“New Normal” Banquet Operations

The Food and Beverage department conducts elaborate inspections daily to warrant foods are being prepared with food and safety standards. In addition, we are reviewing our restaurant operations and brainstorming new service style methods.

  • Signs are posted at the entrance of each banquet room for Covid-19 safety guidelines and a “no mask, no entry” warning.
  • Guests will be required to sign in a log sheet for contact tracing measures which include: date and time of visit, name of individuals, phone numbers and addresses. Logs kept on file for 30 days.
  • Social distancing markers are placed to ensure a safe 6ft distance between guests.
  • Tables are spaced out to keep a safe social distance of 6ft apart between guests. Limited seats per table are based on maximum capacity guidelines and regulations issued by the local government.
  • Banquet occupancies are based on maximum capacity guidelines and regulations issued by the local government.
  • Guest tables and chairs are disinfected before and after each banquet.
  • Food and Beverage associates will be in proper protective equipment while in your service. They will wear masks at all times, wearing gloves are also required of them while table setting, food/drink handling and serving.


*LeoPalace’s Banquet and Restaurant expanded protocols are available for further information as the situation is constantly changing, updates may progress in phase.

Our Associate’s Culture of Cleanliness

All associates are diligent with proper and frequent handwashing. We acknowledge that such behavior is the first step in hygiene management and that it is with great importance to protecting ourselves and the health of our guests and colleagues. In addition to hygiene training, our Housekeeping and Food & Beverage Teams have successfully completed training to combat COVID-19.

  • All associates on duty wear masks throughout their shifts. Associates who interact with guests face to face wear disposable gloves in addition to masks and change gloves after each customer interaction.
  • Prior to any associate beginning their work day, they are required to get a health screening that includes the taking and recording of their body temperature and physical conditions on that day. If they have a fever or display symptoms of cough, they are immediately sent home.
  • Antibacterial hand gels are placed in various places such as associate passage ways and service halls.
  • The staff of main food & beverage and lodging departments have attended a training course on sanitation and preventive measures.
  • Guidelines are established and shared with all associates according to the respective situation:
  1. Guidelines for thorough cleaning of guest rooms to prevent infection.
  2. What to do if a guest is infected with COVID-19.
  3. What to do if there is an associate who may be infected.

As we welcome you back, it is our goal to give you peace of mind knowing that we are continuously taking precautionary measures throughout our property in an effort to maintain a safe environment for our guests and associates. We look forward to seeing you, and together enjoy the “new normal.”